How to negotiate any bill

Before you call

1. Know your numbers: what you pay now, what you use, and how long you have been a customer.
2. Get a competing offer: a real quote or advertised price from a competitor.
3. Decide your walk-away point: the price at which you would switch.

On the call

1. Be polite and brief. Say you are reviewing your bills and thinking of switching.
2. Ask for the retention or loyalty department. Front-line agents often cannot change prices.
3. Give the competitor’s price and ask if they can match or beat it.
4. Ask: “Are there any discounts or promotions I’m not getting?”
5. If the offer is not good enough, say thank you and that you will think about it. Sometimes a better offer comes on the second call.

After the call

• Ask for confirmation by email or text.
• Note the date, the name of the person and the new price in your call log.
• Set a reminder for when the new rate ends.

Ready-made words for each bill are in our script builder.