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How to cancel anything

How to cancel anything
Photo: Becky Stern, CC BY-SA 2.0, via Wikimedia Commons

Cancelling should be easy, but companies do not always make it so. Here is how to make sure it actually happens.

Find the right way to cancel

  • App store subscriptions: cancel in your phone’s subscription settings, not in the app.
  • Online services: look in account settings under billing or membership.
  • Gyms and contracts: check your agreement; some require written notice.

Get proof

Screenshot the confirmation page or save the email. Note the date your access ends.

If you are still charged

  1. Contact the company with your proof.
  2. If that fails, dispute the charge with your bank or card issuer.
  3. As a last resort, ask your bank about blocking future charges from that merchant.

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